Squad Lead – Global Helpdesk (m/f/d)
Core
Lead a squad delivering reliable, user-focused, and proactive Helpdesk support for Metro Germany's business, resolving issues efficiently and improving the employee experience.
Role type
Squad Lead (IT Service Management / Workplace Technology)
Builds
Workplace environment solutions and services for METRO employees
Domain
Retail / Wholesale / IT Service Management
Required skills
Functional leadership in matrix organizations, IT delivery management, digital product strategy, backlog and roadmap management, stakeholder engagement, external service partner management
Preferred skills
Experience in cloud strategy implementation, market and technical trend analysis
Technologies
Cloud platforms, IT service management tools
Responsibilities
Shape workplace transformation to implement cloud strategy, manage squad backlogs and roadmaps, align with Platform Leads and other Squads, steer external service partners, provide functional leadership to squad members
Seniority
Senior, hands-on IC with functional leadership
