F&B and Reservations Agent
Core
Manage dining reservations, handle guest inquiries, and promote F&B events for hotel outlets.
Role type
Front-line F&B and Reservations Agent
Builds
Reservation bookings and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system management, guest communication, F&B menu knowledge, payment processing, Microsoft Office proficiency, Opera PMS experience
Preferred skills
TARS system experience, Dine plan experience, Hospitality Management qualification
Responsibilities
Book and enter dining reservations, answer telephone and email inquiries, promote F&B events, manage deposit payments, assist with individual and group reservations, maintain department SOPs
Seniority
Entry-level to Junior, hands-on IC
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