Card Disputes Associate Specialist
Core
Frontline expert executing end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes to ensure compliance with card scheme rules and regulatory requirements.
Role type
Associate Specialist, operational IC
Builds
End-to-end dispute resolution workflows for card transactions
Domain
Financial services / Payments / Fraud prevention
Required skills
End-to-end dispute investigation, Card scheme rule compliance, Regulatory adherence, Operational execution, Stakeholder communication, Problem-solving
Preferred skills
Experience in payments or financial services, Analytical skills, Attention to detail, Multitasking under pressure
Responsibilities
Execute end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes, Maintain consistent execution of daily tasks and recurring responsibilities, Detect and escalate domain-related problems, Identify workflow weaknesses and propose efficiency solutions, Work with Customer Support and Compliance teams to resolve escalations
Seniority
Associate, hands-on IC