CONSULTOR ASSISTENTE DE CUSTOMER EXPERIENCE - FOCO EM ENGENHARIA (35274-35275-35276)
Core
Resolve critical customer complaints and legal cases for automotive products, acting as the technical voice of the brand.
Role type
Senior Customer Experience Consultant (Automotive Engineering)
Builds
Defends brand reputation and product quality through technical analysis and crisis management
Domain
Automotive industry + Consumer protection law
Deliverable
client delivery
Required skills
Automotive mechanical/electrical diagnosis, Root cause analysis, Legal case management, Crisis management, Executive reporting, Public complaint platform management
Preferred skills
Quality management, Consumer law, Crisis management, English (intermediate)
Responsibilities
Manage and respond to public complaints on platforms like Reclame Aqui, collaborate with legal teams on judicial cases, control urgent product safety crises, investigate complex technical complaints, identify complaint patterns to prevent future issues, present executive reports to the board, contact and update customers on case progress
Seniority
Senior, hands-on IC