IN_RBAI_Assistant manager / Deputy manager_Quality Management ( EM/QMC-IN )
Core
Execute customer warranty protocols, reduce external defect costs, and manage customer requirements through system-level field failure analysis and root cause investigation.
Role type
Assistant/Deputy Manager, Quality Management (Customer Quality)
Builds
Production automotive electronic components (ECUs, BCMs, MCUs, etc.) for global automotive customers
Domain
Automotive industry, Quality Management, Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer warranty management, External defect cost reduction, Field failure analysis, Root cause investigation, Problem-solving tools (8D, 5 Why, Ishikawa), Statistical and data analysis, System-level troubleshooting, Internal quality audit readiness
Preferred skills
Cross-functional collaboration, Management presentation skills, Automotive diagnostic tools proficiency
Technologies
8D, 5 Why, Ishikawa diagram, Automotive diagnostic tools
Responsibilities
Monitor customer perception and define actions for satisfaction, Prepare data for senior management meetings regarding quality status, Report concerns and risks to supervisors, Execute troubleshooting for system-level interactions, Collaborate on special projects to reduce complaints and liquidate inventory, Ensure readiness for internal quality audits
Seniority
Mid-Senior, hands-on IC