Customer Quality Engineer
Core
Interface between customer and Gotion for quality management, abnormal handling of battery cells/modules/packs, and ensuring rapid response to complaints.
Role type
Customer Quality Engineer
Builds
Quality management processes and problem closure for battery systems
Domain
Electric vehicle and energy storage (lithium batteries)
Deliverable
client delivery
Required skills
8D problem solving, root cause analysis, failure analysis, visual and electrical inspection, battery system fault diagnosis, quality tools (SPC, DOE, FMEA, 5Why), data analysis (Minitab, Excel, Power BI), audit coordination (VDA6.3, IATF16949), CSR interpretation
Preferred skills
Automotive or power battery industry experience, battery pack production process knowledge, cross-functional coordination
Technologies
Minitab, Excel, Power BI, SPC, DOE, FMEA, 8D, VDA6.3, IATF16949
Responsibilities
Receive and evaluate customer quality complaints, organize cross-departmental failure analysis, develop temporary containment measures, confirm and collect faulty parts at customer sites, conduct preliminary on-site component analysis, classify and return faulty parts, assist FA team in validation tests, establish customer faulty parts database, conduct annual audits, interpret customer special quality requirements, track customer KPIs (PPM, FTT, claim rate), utilize quality tools for process improvement, visit customer sites for support, maintain communication with customer engineering/quality departments
Seniority
Mid-level, hands-on IC