Customer Service Rep 3551 Lexington Ave N
Core
Provide exceptional support to customers via phone, email, and chat, resolving inquiries, complaints, and processing orders/returns.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment for a pizza franchise
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, computer proficiency, multi-tasking, patience, empathy
Preferred skills
Previous customer service experience
Technologies
Customer service software
Responsibilities
Answer incoming calls, emails, and chat messages; Resolve customer inquiries and complaints; Process orders, returns, and exchanges; Document customer interactions and update account information; Identify and escalate complex issues; Provide personalized solutions to meet customer needs
Seniority
Entry-level to Individual Contributor
