Call Center Agent
Core
Answering incoming calls from customers and travel agents to handle reservations, flight changes, and promote travel products.
Role type
Customer service representative (call center)
Builds
Reservation and flight change support for Transat customers and agents
Domain
Travel industry
Deliverable
client delivery
Required skills
Computer proficiency, multi-system navigation, customer service, bilingual communication (French/English)
Preferred skills
Travel industry experience, Spanish or Portuguese proficiency
Technologies
Multiple internal systems
Responsibilities
Answering customer calls, handling reservations and flight changes, promoting travel products, assisting with website navigation
Seniority
Entry-level to Junior
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