Front Office Shift Leader
Core
Lead front office operations including the front desk, porters, reception, and reservations while ensuring efficient customer service and team supervision.
Role type
Front Office Shift Leader
Builds
Guest services and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, guest relations, cash handling, conflict resolution, policy enforcement, training delivery, safety compliance
Preferred skills
Sales promotion, onboarding new staff, system improvement suggestions
Technologies
PABX, reservation systems, accounting/banking systems
Responsibilities
Direct daily front office operations, supervise front cashiers, handle guest complaints, conduct staff training, ensure safety and hygiene standards, communicate policy updates
Seniority
Mid-level, hands-on IC
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