Client Services Coordinator
Core
Support customers by answering questions, troubleshooting, resolving complaints, and providing guidance on IngramSpark/Lightning Source service offerings.
Role type
Client Services Coordinator
Builds
Integrated solutions for client publishers including book printing, digital books, distribution, and publishing sales/marketing services
Domain
Publishing and content distribution
Deliverable
client delivery
Required skills
customer service, problem-solving, critical thinking, phone/email/chat communication, internal systems proficiency
Preferred skills
Bachelor's degree, customer-facing experience
Responsibilities
Act as primary point of contact for customers; manage customer relationships interfacing with sales, premedia, and operations; increase sales volume via clarification of special offerings and upselling; handle publisher queries efficiently on phone, email, and chat; resolve customer questions and concerns; manage new and outstanding customer requests; maintain up-to-date knowledge of Ingram services; use internal systems to record and action customer requirements; liaise with internal teams across US, UK, and AU; support third-party customer service agents; attend recurring virtual meetings with customers; maintain knowledge of industry best practices like metadata optimization and file creation compliance
Seniority
Entry-level, individual contributor
