Conversational AI Engineer
Core
Design, build, and support intelligent virtual agents using NICE Cognigy to create scalable chatbot and virtual assistant solutions that deflect contacts and streamline customer journeys.
Role type
Conversational AI Engineer (NICE Cognigy specialist)
Builds
Digital chat and self-service virtual agents integrated with CRM, knowledge bases, and backend systems
Domain
Customer Experience (CX) / Contact Center Automation
Deliverable
production ML models | product features
Required skills
NICE Cognigy platform expertise, conversational design, NLU modeling, dialog orchestration, API integration, omnichannel handoff management, bot performance analytics, troubleshooting
Preferred skills
Voice channel virtual agent support, tuning NLU models with interaction data, regulated contact center experience, LLM-based conversational enhancements, security and privacy compliance
Technologies
NICE Cognigy, REST APIs, JSON, Jira, Confluence, ServiceNow
Responsibilities
Design and maintain conversation flows, intents, and entities; configure and tune NLU models; implement integrations with enterprise systems; monitor and optimize bot performance; troubleshoot production issues; ensure compliance with security and privacy standards
Seniority
Mid-level, hands-on IC