Receptionist
Core
Greet guests, manage check-in/out, handle payments, and coordinate with hotel departments to ensure a smooth stay.
Role type
Front Office Multi Skilled Team Member
Builds
Guest arrival/departure processes, room assignments, and daily hotel operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, cash handling, computerized system operation, communication, record keeping, emergency response, security awareness
Preferred skills
Knowledge of local attractions, upselling services, handling complaints
Technologies
Opera Cloud
Responsibilities
Check guests in and out using a computerized system, issue keys and provide directions, process payments, direct incoming calls, handle guest messages and mail, assist with local information, manage guest accounts and final bills, ensure accurate record keeping for housekeeping and maintenance, handle guest complaints, perform duty handovers, file guest registration forms, maintain security, account for all monies, and assist in emergency evacuations.