Customer Success & Solutions Manager
Core
Own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth for digital/SaaS products.
Role type
Customer Success & Solutions Manager
Builds
Seamless customer experience across digital products via onboarding, training, and integration support.
Domain
SaaS / Digital Products
Deliverable
product features
Required skills
Customer relationship management, product demonstration, onboarding and training, implementation coordination, technical aptitude (integrations/APIs), feedback capture
Preferred skills
None stated
Technologies
None stated
Responsibilities
Partner with Sales to demonstrate product capabilities and evaluate solutions; Guide customers through onboarding, training, and configuration; Support implementation activities and data exchange integrations; Build trusted advisor relationships to ensure ongoing value; Gather customer needs and feedback to shape product improvements
Seniority
Mid-level, hands-on IC
