Global Brand Management & Guest Experience Apprentice — Swissôtel & Grand Mercure — Apprenticeship F/M/X
Core
Support the strategy, design, and operational rollout of guest experience projects for Swissôtel and Grand Mercure brands across a global network of hotels.
Role type
Apprentice Brand Management & Guest Experience Specialist
Builds
Global Brand Standards, Hotel Yearly Guidelines (HYG), innovative guest experience concepts, training materials, and brand presentation decks.
Domain
Hospitality / Premium Brand Management / Guest Experience
Deliverable
product features
Required skills
Advanced PowerPoint, Excel, Word, Brand Standards compliance, Guest experience design, Training material creation, Data monitoring, Project management
Preferred skills
Storytelling, Cultural curiosity, Detail-oriented organization
Technologies
MS Office Suite (PowerPoint, Excel, Word), Intranets, Digital library platforms
Responsibilities
Support development and updating of Global Brand Standards and HYG; Act as operational contact point for regional teams on brand compliance; Contribute to designing and launching innovative guest experience concepts; Create training materials and e-learning content; Monitor brand reputation and guest satisfaction trends; Maintain brand directories and digital libraries.
Seniority
Apprentice (Work-study contract)