Assistant Brand Management Global & Expérience Client — Swissôtel & Grand Mercure — Alternance F/H/X
Core
Transform brand promises into memorable guest experiences for Swissôtel and Grand Mercure hotels globally.
Role type
Assistant Brand Management & Guest Experience (Internship)
Builds
Global brand standards, operational guidelines, and innovative guest experience concepts for premium hotels worldwide.
Domain
Hospitality / Brand Management / Guest Experience
Deliverable
product features
Required skills
Brand standards management, operational guideline development, guest experience design, internal communication, data tracking, presentation creation
Preferred skills
Advanced PowerPoint, Excel, storytelling, project management, cultural curiosity
Technologies
Microsoft Office (PowerPoint, Excel, Word)
Responsibilities
Contribute to the development and update of Global Brand Standards and Hotel Yearly Guidelines; serve as an operational contact for regional teams and partner hotels on brand compliance; participate in the design and launch of innovative guest experience concepts; track e-reputation and customer satisfaction trends; update key brand presentations and visual assets.
Seniority
Intern (Master/MBA student level)