Royal Service Agent (F/M/X)
Core
Central communication link between guests and hotel departments, delivering personalized luxury service and managing guest requests.
Role type
Luxury hotel guest service agent
Builds
Flawless guest stay experience and operational coordination
Domain
Luxury hospitality / Hotel operations
Deliverable
client delivery
Required skills
telephone etiquette, guest profile management, in-room dining coordination, housekeeping/turndown management, maintenance request tracking, concierge query handling, property management systems proficiency, VIP communication, emergency call handling, report compilation
Preferred skills
luxury hospitality experience, multilingualism, Opera/Opera Cloud knowledge, loyalty program knowledge
Technologies
Opera, ALICE, HotSOS, Microsoft Office Suite
Responsibilities
Answer incoming calls with brand-aligned standards, process wake-up and in-room dining orders, coordinate housekeeping and maintenance requests, handle concierge queries, log and close guest requests via PMS, monitor emergency calls, support VIP arrival reports, compile internal reports and SOPs.
Seniority
Entry to Mid-level, hands-on IC