IT Helpdesk Supporter
Core
Provide end-to-end IT support for retail stores and head office, managing hardware, software, connectivity, and business applications including POS and payment systems.
Role type
Senior IT Helpdesk Supporter / Team Lead 1st Level Support
Builds
Stable IT infrastructure for store operations, sales, payments, and reporting systems
Domain
Retail / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT troubleshooting, analytical thinking, problem-solving, coordination with global teams and suppliers, documentation translation (Turkish), user training
Preferred skills
Retail industry experience, advanced English proficiency, ability to travel frequently
Technologies
POS systems, payment terminals, servers, PCs, printers, mobile devices, network infrastructure, security cameras, customer counting systems
Responsibilities
Support store and head office users on hardware, software, accounts, and connectivity; Log, prioritize, and escalate incidents; Maintain store IT infrastructure including servers and network; Manage IT purchasing and asset lifecycle; Translate global IT documentation into Turkish; Test new applications and train users
Seniority
Senior, hands-on IC with team lead responsibilities