Insurance Operations Team Manager (Life & Disability)
Core
Lead, mentor, and motivate a team to achieve operational, quality, and client performance objectives for Life & Disability Insurance accounts.
Role type
Operations Team Manager (Life & Disability)
Builds
Operational excellence and customer experiences for insurance programs
Domain
Insurance Operations / Life & Disability Insurance
Deliverable
client delivery
Required skills
Team leadership and coaching, operational data analysis, process improvement, stakeholder management, compliance adherence, Microsoft Office proficiency
Preferred skills
Bachelor's degree, experience in contact center environments
Technologies
Microsoft Office (Excel, PowerPoint, Outlook)
Responsibilities
Lead and mentor a team to meet performance objectives, analyze operational data to drive productivity, coach team members through feedback and development, ensure adherence to operational procedures and compliance, collaborate on process improvements, create a culture of accountability and continuous improvement
Seniority
Manager, hands-on leadership