Duty Manager
Core
Lead front-line operations, guest service, and team supervision during shifts to ensure operational excellence and guest satisfaction at a hotel.
Role type
Shift-level operations manager (hospitality)
Builds
Guest-facing service experiences and operational continuity
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
shift leadership, guest relations, incident management, financial reconciliation, PMS proficiency, team supervision, emergency response, administrative reporting
Preferred skills
hospitality degree, local market knowledge, additional languages
Technologies
Property Management Systems (PMS), Microsoft Windows applications
Responsibilities
Lead and manage all front-line operations during shift; Handle guest concerns and complaints with empathy and efficiency; Supervise and coordinate front desk staff and other team members; Manage safe and financial reconciliation; Respond quickly to emergencies and incidents; Perform administrative duties including shift reports and incident documentation
Seniority
Mid-level, hands-on IC