Reservation Agent
Core
Handle individual and group booking enquiries, manage room inventory, and deliver guest services while maximizing occupancy and revenue through sales and upselling.
Role type
Reservation Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation processing, upselling techniques, inventory monitoring, rate explanation, special request management, multi-tasking in fast-paced environments
Preferred skills
Hospitality industry experience, revenue target achievement, training adaptability
Technologies
Hotel reservation systems
Responsibilities
Process reservation requests, amendments, cancellations, and deposits; Identify guest requirements and recommend room types/packages; Apply upselling techniques to maximize revenue; Explain rates, promotions, and cancellation policies; Record special requests and billing instructions; Monitor room inventory and availability; Coordinate with Front Office, Sales, and Finance departments.
Seniority
Junior to Mid-level, hands-on IC