Chat Support Specialist with Romanian and English - Varna, Bulgaria
Core
Provide customer support via chat and email, documenting interactions and escalating complex cases.
Role type
Customer support specialist
Builds
Customer service interactions
Domain
Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
Romanian (C2/native), English (B2), written communication, verbal communication, computer literacy, attention to detail, multitasking, process adherence
Responsibilities
Support customers via chat and email, document interactions in CRM, follow quality standards, escalate complex cases, work with multiple systems simultaneously
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