Teamleader Customer Team V-ZUG
Core
Strategically and operationally lead the V-ZUG Customer Team to ensure professional, customer-oriented support and service delivery for assigned clients.
Role type
Senior Team Leader / Team Manager (IT Services)
Builds
End-to-end customer support services and operational processes for V-ZUG clients
Domain
IT Service Provider Business / Infrastructure & ICT Services
Deliverable
client delivery
Required skills
Team leadership, resource planning, recruitment, service portfolio management, change management, stakeholder communication, operational process management, strategic planning
Preferred skills
ITIL framework knowledge, Service Management certifications, experience with Service Operating Models
Technologies
IT Service Management frameworks (e.g., ITIL)
Responsibilities
Lead the Customer Team V-ZUG strategically and operationally, ensure quality and efficiency of service delivery, manage team development and performance, coordinate colleague shifts and resources, support interdisciplinary collaboration, drive innovation in customer experience and service processes
Seniority
Senior, hands-on IC with leadership responsibilities
