[IT Delivery Center] Application Support Engineer
Core
Manage incidents and service requests for enterprise applications, ensuring resolution within SLAs and coordinating with IT Operations and Development teams.
Role type
Application Support Engineer
Builds
Continuous service improvements for enterprise applications
Domain
IT Operations / Enterprise Software Support
Deliverable
client delivery
Required skills
Incident management, ticket tracking, SLA adherence, issue investigation, stakeholder coordination, outage bridge participation, reporting, Windows Server administration, MS SQL Server administration, .NET-based web application troubleshooting
Preferred skills
IT Service Management tools, ITIL processes, enterprise support environments, European customer support experience
Technologies
Windows Server, MS SQL Server, IIS, .NET
Responsibilities
Manage incidents and service requests, log and track tickets, investigate issues, coordinate with IT Operations and Development teams, participate in outage bridges, maintain reports on support activities
Seniority
Mid-level, hands-on IC