212955 Customer Support Engineer

Hillsboro, OR, us💼 Full-time🗓 2016-01-13 → 2026-09-26

Core

First responder for global user support requests on a mission-critical Windows tool, performing triage, issue duplication, and developer communication.

Role type

Customer Support Engineer

Builds

Maintains stability of a mission-critical MDO SCI Windows tool

Domain

Enterprise IT Infrastructure / Windows Server

Deliverable

client delivery

Required skills

Windows Server administration, IIS, Web services, Clustered Environment, TFS/Rally bug filing, Service restart, Log monitoring, Documentation

Preferred skills

SQL Server, C#.NET, Scripting, App Fabric

Responsibilities

Respond to customer issues, perform triage, duplicate issues, communicate with developers, monitor error/event logs, file bugs, restart services, document processes and update user manuals

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