212955 Customer Support Engineer
No visa sponsorship
Core
First responder for global user support requests on a mission-critical Windows tool, performing triage, issue duplication, and developer communication.
Role type
Customer Support Engineer
Builds
Maintains stability of a mission-critical MDO SCI Windows tool
Domain
Enterprise IT Infrastructure / Windows Server
Deliverable
client delivery
Required skills
Windows Server administration, IIS, Web services, Clustered Environment, TFS/Rally bug filing, Service restart, Log monitoring, Documentation
Preferred skills
SQL Server, C#.NET, Scripting, App Fabric
Responsibilities
Respond to customer issues, perform triage, duplicate issues, communicate with developers, monitor error/event logs, file bugs, restart services, document processes and update user manuals