Guest Service Agent
Core
Deliver warm, professional front office service including check-ins, check-outs, and concierge support to create memorable guest experiences.
Role type
Front Office Agent (Guest Service)
Builds
Guest check-in/check-out processes, loyalty program promotions, and seamless arrival/departure experiences
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Front office operations, guest relations, check-in/check-out management, loyalty program promotion, team collaboration, independent work under pressure, written and verbal communication
Preferred skills
Hotel experience, OPERA system proficiency
Responsibilities
Manage guest check-ins and check-outs, promote Accor ALL loyalty program benefits, uphold Heartist values, contribute to Front Office team dynamics
Seniority
Entry to Mid-level, hands-on IC
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