Guest Service Agent (Hotel Receptionist)
Core
Provide personalized service, check guests in/out, manage reservations, and handle inquiries/complaints at a hotel front desk.
Role type
Guest Service Agent (Hotel Receptionist)
Builds
Guest check-in/out processes, room reservations, and guest account management
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest check-in/out, reservation management, guest account maintenance, inquiry handling, complaint resolution, inter-departmental liaison
Preferred skills
Opera PMS experience, previous front office reception experience
Technologies
Opera PMS
Responsibilities
Check guests in and out, maintain accurate guest accounts, take bookings and enter reservations, answer guest queries, address guest requests and complaints, liaise with inter-departments for room moves
Seniority
Individual Contributor
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