Business Manager - NT mlcoa
Core
Lead and support a Customer Service team to deliver high-standard service and operational efficiency for NT customers.
Role type
Senior Customer Service Operations Manager
Builds
Customer service operations and client relationships
Domain
Healthcare / Medical services
Required skills
Leadership experience in medical/related industry, Customer relationship management, Commercial acumen, Stakeholder management, Organizational skills, Advanced Microsoft Office
Preferred skills
Results-focused approach, Values-led leadership style, Ability to manage competing priorities
Responsibilities
Lead and develop the Customer Service team, Oversee daily activities and service delivery, Build relationships with NT customers, Monitor service standards and SLAs, Resolve customer issues and complaints, Support team recruitment and training, Collaborate on business growth initiatives, Monitor industry trends for improvement, Promote governance and compliance
Seniority
Senior, hands-on IC
