Lead Career Navigator
Core
Provides leadership, coaching, and technical expertise to Career Navigators delivering integrated workforce planning services to career center customers.
Role type
Senior IC workforce development team lead
Builds
Integrated workforce planning services for career center customers
Domain
Workforce development / Human services
Deliverable
client delivery
Required skills
Personnel management, hiring, performance review, data entry, regulatory compliance, customer service, report preparation, case management
Preferred skills
Staff training, caseload balancing, employment practices knowledge
Technologies
Computerized data entry systems
Responsibilities
Provide ongoing leadership and coaching to Career Navigators; coordinate staff activities to meet customer needs; manage all facets of personnel including hiring and termination; solve difficult customer and staff situations; identify staff training needs; evaluate quality results and drive continuous improvement; perform Career Navigator functions including assessing customers and updating service plans.
Seniority
Senior, hands-on IC with management duties