Operations Attendant- Front Office
Core
Front office operations and guest services at a resort, handling check-ins, reservations, and inquiries to ensure positive guest experiences.
Role type
Front Office Operations Attendant
Builds
Guest check-in/check-out processes, reservations, and on-site information services
Domain
Hospitality / Resort Operations
Deliverable
client delivery
Required skills
Guest relations, reservation management, payment processing, conflict resolution, cross-departmental coordination, shift flexibility
Preferred skills
Previous hotel or reception experience
Responsibilities
Welcoming and checking in guests, managing guest enquiries and requests, processing check-ins and check-outs, taking reservations, handling payments, assisting with local attraction information, resolving guest concerns, coordinating with Housekeeping and F&B teams
Seniority
Entry-level to Junior, hands-on IC