Reservations Manager
Core
Lead the Reservations Team to maximize occupancy and revenue through forecasting, rate manipulation, and guest contact management.
Role type
Senior Reservations Manager (Revenue Focus)
Builds
Hotel occupancy and revenue streams
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Revenue management, forecasting, team supervision, PMS/GDS manipulation, rate structure optimization, group booking coordination, overbooking mitigation, yield management, stakeholder communication, data analysis
Preferred skills
Opera Cloud proficiency, sales leadership experience, hospitality industry background, coaching and mentoring, trend analysis
Technologies
Opera Cloud, PMS, GDS, distressed inventory websites
Responsibilities
Supervise and train the Reservations Team, prepare yearly occupancy and revenue forecasts, manipulate rates and availability to maximize revenue, handle incoming reservations and up-sell opportunities, coordinate group bookings, manage overbooking situations, compile reservation reports, hold yield meetings with management, maintain records of special accounts and travel agency statistics.
Seniority
Senior, hands-on IC with team leadership