Telecommunications Support Specialist
Core
Providing on-demand phone support and resolving telecommunications issues to ensure uninterrupted connectivity and functionality for end users.
Role type
Telecommunications Support Specialist
Builds
Service restoration and connectivity for end users
Domain
Telecommunications and IT Support
Deliverable
client delivery
Required skills
telecommunications support, network connectivity troubleshooting, PC software and operating systems, hardware swap-outs, mobile device support, user account management, vendor coordination, data entry, SLA adherence
Preferred skills
customer service experience, desktop computing environment troubleshooting
Technologies
Service Desk platform, Intervals, web-based tools, phone systems, wireline voice services, internet/data circuits, networking equipment
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