Front Office Agent
Core
Greeting, registering, and managing guest accounts at the front desk of a luxury hotel.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes and account management
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest service, cash handling, basic accounting principles, computer skills, problem solving, multi-tasking
Responsibilities
Greet and welcome guests, complete registration by verifying and inputting information, answer telephone inquiries, maintain and close guest accounts, handle guest complaints, perform cashier audits, coordinate with bell staff for arrivals/departures
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