Analista de Customer Service
Core
Manage customer portfolio, track orders, forecasts, and delivery schedules to ensure on-time delivery and meet agreed needs.
Role type
Customer Service Analyst
Builds
Customer service operations and order fulfillment
Domain
Automotive / Chemicals
Deliverable
dashboards & analysis
Required skills
Customer service, Order management, Excel, ERP systems, KPI monitoring
Preferred skills
SAP, EDI/Sintel PLAN, MRP, Demand planning, Automotive industry experience
Responsibilities
Interface between customers and internal areas (Planning, Logistics, Quality, Commercial) to identify deviations and solve issues.
Seniority
Individual Contributor
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