Front Office - Concierge (VIP)
Core
Provide high-level personalized service and create memorable experiences for VIP guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up.
Role type
Front Office - Concierge (VIP)
Builds
Seamless and memorable guest experiences
Domain
Hospitality / Luxury Resort
Deliverable
client delivery
Required skills
Expert knowledge of hotel services and local attractions, coordination of guest itineraries, service recovery, professional guest relations, proficiency in Micros-Opera PROPERTY Manager, Class 5 driver's license with clean driving record
Preferred skills
Les Clefs d'Or membership, Hospitality Management degree/diploma, Food & Beverage experience
Technologies
Micros-Opera, Microsoft Office Suite (Outlook, Word, Excel, Publisher)
Responsibilities
Coordinate VIP guest stays and special arrangements, provide expert assistance with dining, spa, golf, and local tours, resolve guest concerns promptly, maintain service standards and operational systems
Seniority
Mid-level, hands-on IC