Service Desk Agent
Core
Provide first-line IT support to ensure systems run smoothly and resolve technical issues for end users.
Role type
Junior IT Service Desk Agent
Builds
IT system stability and user support
Domain
IT Infrastructure & Helpdesk
Deliverable
client delivery
Required skills
Windows/Linux troubleshooting, Active Directory management, Office 365 administration, networking basics, Exchange server support
Preferred skills
SCCM, Citrix, VMware, backup solutions, IT Service Desk or Call Center experience
Technologies
Windows, Linux, Active Directory, Office 365, Exchange, SCCM, Citrix, VMware
Responsibilities
Resolve technical issues, support end users, ensure IT systems run efficiently
Seniority
Junior, 1–2 years experience (internship inclusive)
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