After Sales Manager
Core
Lead post-sales and retention strategy for a massive portfolio of local restaurants and merchants in Guatemala to drive growth and ensure an excellent platform experience.
Role type
Senior commercial manager (post-sales)
Builds
Retention strategies, cross-sell campaigns (ads, promotions, visibility), and merchant lifecycle improvements for a food delivery platform.
Domain
Food delivery / Quick-commerce in Latin America
Deliverable
product features
Required skills
Team leadership, data-driven decision making, business negotiation, cross-sell strategy execution, churn reduction
Preferred skills
Experience in commercial or customer service areas, ability to translate metrics into business decisions
Technologies
None stated
Responsibilities
Lead and empower a high-performance commercial team; Design retention strategies and reduce churn; Drive cross-selling initiatives; Transform metrics into real business decisions; Act as the voice of associated merchants to improve their lifecycle in the app.
Seniority
Senior, hands-on IC