Front Office Supervisor
Core
Supervise Front Office operations to ensure professional guest service from arrival to departure, handling complaints, VIP requests, and daily administrative tasks.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes, room assignments, and daily front desk operations for hotel guests.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, team supervision, conflict resolution, upselling, PMS proficiency, shift scheduling, financial monitoring, compliance adherence
Preferred skills
Additional languages, advanced problem-solving, guest recovery expertise
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Supervise day-to-day Front Office operations including check-in, check-out, and room assignments; Handle guest requests, feedback, and complaints; Coach and develop team members to enhance service delivery; Monitor shift reports, cash float management, and night audit accuracy; Promote upselling of rooms, packages, and services; Ensure compliance with hotel security, fire regulations, and health and safety legislation
Seniority
Mid-level, hands-on IC