Tecnico Help Desk Backfill - Freelancer
Core
IT support technician providing second-level ticket management and hardware/software troubleshooting to cover absent primary technicians for clients in Milan.
Role type
Freelance IT Support Technician (Help Desk Backfill)
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 support, Active Directory management, hardware/software troubleshooting, basic networking (TCP/IP, DNS, DHCP), ticketing tools
Preferred skills
English (B2)
Technologies
Windows, Microsoft 365, Active Directory
Responsibilities
Manage second-level support tickets, troubleshoot hardware and software issues, install and maintain workstations, support users on Windows and Microsoft 365, manage user accounts in Active Directory, escalate complex issues to specialist teams
Seniority
Mid-level, hands-on IC