Front Office Medewerker
Core
Front office coordinator handling incoming customer orders, screening for completeness, performing light content checks, and routing tasks to declarants while managing phone inquiries.
Role type
Front Office Medewerker (Customer Operations)
Builds
Customer experience and efficient customs declaration workflows
Domain
Customs brokerage and logistics
Deliverable
client delivery
Required skills
order screening, phone communication, task routing, light content verification, customer relationship building, problem solving
Preferred skills
Dutch language proficiency, English oral communication, German language knowledge, logistics industry experience, customs knowledge
Technologies
telephone systems, order management tools
Responsibilities
Screen incoming customer orders for completeness and accuracy, answer customer phone calls, connect customers with declarants when needed, maintain customer satisfaction, ensure smooth handover of tasks to the declarant team