Junior Quality Manager
Core
Handling customer phone support, complaints, and post-sales/guarantee request analysis to ensure efficient service.
Role type
Junior Quality Manager (Customer Service)
Builds
Efficient post-sales service and complaint resolution processes
Domain
Automotive / Online Used Car Sales
Deliverable
dashboards & analysis
Required skills
Google Suite (GSheet), CRM systems, problem solving, stress resistance
Preferred skills
Customer Service experience, Automotive industry knowledge
Responsibilities
Answering customer phone calls regarding issues, managing complaints, analyzing post-sales requests, analyzing warranty requests
Seniority
Junior, hands-on IC
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