Chef de Réception (H/F/X)
Core
Manage a team of approximately 10 receptionists to oversee front-of-house operations, guest relations, and revenue generation at a lifestyle hotel.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, room assignments, billing operations, and upselling initiatives
Domain
Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
Team leadership, operational procedure enforcement, customer relationship management, revenue management, staff scheduling, recruitment, conflict resolution, sales promotion, loyalty program management
Preferred skills
Proficiency in OPERA Cloud, TARS, VR, multilingual communication (French, English, third language)
Responsibilities
Supervise daily front desk operations and guest check-in/check-out processes, manage team performance and motivation, handle VIP guest relations and complaints, coordinate room allocation and overbooking policies, drive sales through upselling and loyalty programs, ensure compliance with safety and billing procedures
Seniority
Mid-level management, hands-on operational leadership