FR - Réceptionniste (H/F/X)
Core
Front desk receptionist responsible for guest check-in/out, billing, phone standard, and ensuring a positive guest experience at an Ibis hotel.
Role type
Front desk receptionist
Builds
Guest services and hotel operations
Domain
Hospitality / Hotel
Deliverable
client delivery
Required skills
Guest relations, billing management, telephone handling, statistical tracking, cash handling, brand image representation, project participation
Preferred skills
PMS OPERA CLOUD knowledge, multilingualism (French, English, Dutch)
Responsibilities
Welcome clients, facilitate the client stay before, during, and after their visit, handle client billing, manage the telephone standard, track statistics according to Accor procedures, manage daily cash handling, retain clients with the ALL loyalty program, ensure client and establishment security, convey the brand image of the establishment and Ibis brand, participate in hotel projects