Virtual Banker Africa China Banking
Core
Resolve customer complaints and complex queries for Africa China Banking clients while adhering to dispute resolution processes.
Role type
Customer support specialist (banking operations)
Builds
Customer service interactions and complaint resolution workflows
Domain
Consumer Banking / Financial Services
Deliverable
client delivery
Required skills
complaint management, dispute resolution, banking process knowledge, consumer banking product knowledge, active listening, query resolution, Microsoft Office proficiency
Preferred skills
Mandarin language skills, telecommunications support experience, Masters degree, professional certifications
Responsibilities
Resolve customer complaints and complex queries, adhere to complaint management and dispute resolution processes
Seniority
Junior to Mid-level (1-3 years experience)
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