German, Customer Support Agent
Core
Provide first-level technical support and customer service for Bosch Service Solutions' automotive, motorbike, and power equipment clients, including product portfolio inquiries, import/export procedures, and IoT app support.
Role type
Customer Support Agent (German)
Builds
Customer service interactions and technical support for automotive and power equipment clients
Domain
Automotive / Power Equipment / Business Process Outsourcing
Deliverable
client delivery
Required skills
German (C2), English (fluent), customer service experience, problem-solving, empathy, tech-savviness
Responsibilities
Manage incoming contacts via phone, email, and letters; Provide product information and resolve client queries; Explain company policies and IoT app usage; Serve as a brand ambassador for the company
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