Agent de Réservation H/F/X
Core
Frontline sales and reservation agent responsible for converting client inquiries into bookings and driving hotel revenue through personalized offers.
Role type
Frontline sales and reservation agent
Builds
Hotel room bookings and ancillary service sales
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Phone communication, sales persuasion, objection handling, administrative follow-up, customer relationship building
Preferred skills
Spanish language proficiency, prior experience in hospitality or sales
Technologies
Digital channels, email, phone systems
Responsibilities
Greeting and advising clients via phone, email, and digital channels; identifying client needs and proposing personalized offers; developing sales of rooms and hotel services; handling commercial exchanges and closing reservations; managing administrative follow-up and confirming bookings; collaborating with hotel teams to ensure a flawless customer experience.
Seniority
Entry-level to Junior