Leader Commerce & Expérience Client F/H Vivier
Core
Transform the customer experience for professional restaurateurs at Halles METRO France by developing innovative commercial plans and omni-channel initiatives.
Role type
Senior Customer Experience Leader (B2B)
Builds
Customer journey improvements and commercial performance plans for professional clients
Domain
Food distribution / B2B catering
Deliverable
product features
Required skills
Managerial experience, commercial leadership, performance analysis, team development, project management, CRM usage
Preferred skills
B2B or B2C background, passion for gastronomy and local terroir, digital aptitude
Technologies
CRM
Responsibilities
Deploy innovative commercial action plans, analyze performance indicators to improve customer journey, develop revenue and meet economic targets, coach and build a multidisciplinary team, foster a strong customer culture
Seniority
Senior, hands-on IC with management responsibilities