Mitarbeiter in der Bosch-Sicherheitsleitstelle (w/m/div.)
Core
First point of contact for customer, technician, and authority calls regarding information, revision, and shutdown procedures for security systems.
Role type
Security operations center operator
Builds
Security system monitoring and control services
Domain
Industrial security / Facility management
Deliverable
client delivery
Required skills
PC proficiency, basic technical understanding, documentation skills, telephone communication
Preferred skills
Cross-functional career switcher
Responsibilities
Accepting and documenting orders, inquiries, and faults; handling technical and application-specific questions via phone; performing switch-on/switch-off operations for existing and new customers; identifying problems, analyzing errors, and resolving issues via phone/email; documenting and preparing new solutions.
Seniority
Entry-level / Junior
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