Associate - Account Management
Core
First point of contact for customers via chat and email, handling inquiries and documenting interactions in the CRM.
Role type
Customer Support Specialist
Builds
Customer support interactions
Domain
Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
Native-level German (C1–C2), English (B2), written and verbal communication, computer literacy, technical aptitude, documentation
Preferred skills
Customer service or customer-facing experience
Technologies
CRM systems
Responsibilities
Handle customer inquiries via chat and email, document interactions in CRM, follow communication guidelines, escalate complex cases
Seniority
Entry-level
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