Guest Relation Agent
Core
Welcome VIP guests, manage special occasions, and maintain lobby standards at a hotel entrance.
Role type
Guest Relations Agent (VIP & Lobby Operations)
Builds
Guest welcome experience, VIP room readiness, lobby ambiance
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
VIP guest management, room assignment, lobby maintenance, guest feedback collection, up-selling, special occasion coordination
Preferred skills
Additional languages, passion for guest service
Technologies
Opera PMS
Responsibilities
Welcome VIP guests at the hotel entrance and escort them; inspect and prepare VIP rooms for arrival; manage lobby cleanliness, lighting, and amenities; coordinate birthday and honeymoon celebrations; collect guest feedback and distribute comments; escort VIP guests to exit upon check-out; conduct courtesy calls for long-staying guests.
Seniority
Entry-level to Mid-level (0-3 years experience)