Group Manager - Operations - REF113168E_2026289608 - Collections
Core
Manage end-to-end OTC operations, lead client meetings, and oversee process reengineering to ensure SLAs are met.
Role type
Senior Operations Manager (OTC)
Builds
OTC operations processes and client deliverables
Domain
Financial Services / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process reengineering, SLA monitoring, team performance management, stakeholder management, escalation handling, resource optimization, audit methodology, presentation creation, gap analysis, DPM/FMEA review
Preferred skills
Commerce degree, MS Office expertise, client interaction, pressure management, multi-tasking, target orientation
Technologies
MS Office (Excel, Word, PowerPoint), RAG tracker
Responsibilities
Lead client meetings and manage expectations, manage supervisory team of Assistant Managers and Lead associates, handle all-level escalations independently, prepare presentations for various forums, identify process gaps and share with client, review and sign off DPMs and FMEAs, hire and train new resources
Seniority
Senior, hands-on IC with team leadership
